AA Ridgewood Kennels II

Ridgewood Puppies and Pet Supplies

*Ridgewood’s Puppy Purchasing Procedures*

Puppy Availability Timeline

Puppies are generally listed online for deposits when they are 5 to 7 weeks old. They stay with their mother during a critical bonding and weaning period and are not available for visits at this time. Although puppies can legally leave their mother at 8 weeks, we wait until they are about 9 to 11 weeks old to ensure they are fully ready for their new homes. Some smaller or special needs puppies may stay longer.

From 5 to 9 weeks, puppies are available for deposit only, with no in-person visits. Once they reach 9 to 11 weeks and are brought to the store, they may be adopted through deposit or same-day purchase if still available. Each puppy’s individual page will clearly list whether they are ready to go home or provide an estimated date.

How to View Puppies

• Online – All Available Puppies Page: See all current puppies with full profiles and photos. Click any puppy to view detailed information.

• In-Store Visits: You may visit during business hours, but note that not every puppy listed online will be in store yet.

• Live Cams: Puppies in store will have at least one live camera feed. Visit our Live Cam page and use the playlist menu to find your puppy’s video. Live Cam links are also on individual puppy pages.

• Facebook Updates: Follow Ridgewood Kennels II Kinzers for daily photos and videos. Most puppies feature videos from their first listing and their arrival to the store.

Scheduling Pickups and Visits

If you place a deposit online, we will call you to schedule a pickup appointment. Walk-ins are welcome for viewing or choosing a puppy. Appointments are only required to pick up a puppy already on hold with a deposit.

We ask visitors to be considerate of staff and other customers. Choosing a puppy is important, but our team must also care for the puppies and assist multiple visitors at once.

• Pickup Appointments: Up to 45 minutes. Includes paperwork, payment, questions, shopping for supplies, and bonding time.

• Visitations for Held Puppies: Up to 20 minutes to allow bonding while ensuring puppies get needed rest.

Deposits

Please review the Payment Terms on each puppy’s page to understand deposit policies. Deposits can be placed online, in-store, or by phone. All deposits are non-refundable but may be transferred within the first week or while the puppy remains with its mother.

If you miss a pickup appointment without contacting us, and we do not hear from you within 24 hours, your deposit will be held for future use and the puppy will be made available again.

Future Puppy Deposits

You may place a deposit on a future litter of a specific breed. This is ideal for customers willing to wait for particular traits such as size, color, or gender. Mother Nature determines timing and characteristics, so patience is essential.

You will be informed of your position in line. When the litter is ready for photos, you will receive an email with available puppies before they are listed to the public, giving you first choice.

After Placing a Deposit

If your puppy is not yet in store, we will call to schedule a pickup appointment once a date is confirmed. We cannot move pickup dates earlier, but later dates may be arranged.

We do our best to accommodate photo or video requests, but puppy care comes first. While you may request updates, please understand there may be delays due to care routines.

Delivery Options

We offer delivery to all continental U.S. states. Visit our Delivery page for pricing, scheduling details, and service information.

Choosing the Right Puppy

If you have specific needs—such as size for apartment living, low-shedding for allergies, or a certain temperament—please discuss this with us before placing a deposit. It is easier to help you choose the right match early rather than switching close to pickup.

Our knowledgeable staff can assist in store, by phone, or through Live Chat. If a team member assisted you before purchase, feel free to mention their name in your order notes.

Pricing

Most puppies between 6 and 12 weeks are priced between $1,000 and $1,500, depending on breed, size, gender, and color. Puppies older than 12 weeks may be discounted, but markdowns vary and are not scheduled.