AA Ridgewood Kennels II, LLC FAQs

We DO NOT ship puppies. Any place that ships puppies should be a red flag since the stress put on a puppy during shipping can be extreme and airlines are just not qualified to take care of your puppy during travel. The reason for shipping puppies is simply to expand a business’ market as well as their wallet. Instead of placing puppies available in one small area they have opened themselves up to nationwide sales. It is more profitable to do so. The problem is you’re doing it at the cost of losing puppies or placing them into neglect, so we refuse to sacrifice the well being of a puppy for a sale.

We are NOT a puppy broker. A puppy broker is a site that offers other people’s puppies for sale so they mislead you to believe they are being purchased through the broker’s business. It’s also the new loophole in the fight against disreputable breeders, since a broker can list anyone’s puppies, commercial, hobby, show kennels, the farmer down the road’s accidents, etc…most of the places your puppy will be coming from is unregulated.
The reality is you’re purchasing your puppy straight from the farm but being sold your puppy from a guy on his computer and cell phone in his living room. They normally collect a fee for each puppy they were responsible for selling through their online sales. The problem is there is a very real disconnect in that process. Other than taking that initial photo, they have no time invested in the puppy. They don’t know it’s health and they also don’t know it’s temperament. They always claim they have inspected the kennels, but don’t have the experience or knowledge to actually know what to even look for, if they even do to begin with.

Stop in and see the pups in clean, healthy conditions!

Puppies in boxes of cedar who are readily available for you to pet and play with should also be a red flag. Many pet stores use this technique because it boosts their sales. The more people playing with them the more sales you have. Our puppies are kept in a separate room with it’s own air supply, heat, and ventilation. Puppies should be kept in drop cages, so that when they use the bathroom, it drops through. This way they aren’t subjected to walking on or sleeping in their own feces.

No more than one puppy should EVER be in a single space. Most puppies are in various stages of being dewormed and can also carry intestinal parasites. So if one has something…they now all have something, especially in cedar boxes. When we walk into a store with 10 cedar boxes filled with puppies, our hands go from one box to the next with puppies licking and playing with every hand they come in contact with.  This is fun for the consumer but it’s also a great way to spread contagions.
When you go to the hospital you’re not allow into the newborn baby room to touch every brand new baby. This is why.  We actually have reviews on Google where the consumer has rated us badly for this reason…because it isn’t as “fun” as they’d like or treated like a petting zoo since we are more concerned with the health of our puppies than the puppy stores they are used to entering.  No regard for the fact that it keeps our puppies safer and healthier than most.

Most importantly, we try our very best to pair people up with the right dog. We often will try to discourage people from picking a particular puppy if we don’t think it’s the right one for their family. A sale is important to any business, but not at the cost of you or your puppy’s happiness so combined with extensive knowledge in training, this is what ensures you have the best possible experience. It also lessens the chances of things not working out.

1. We Strive to Make Sure our Customers AND Puppies are Happy!

A big sticking point for us here at Ridgewood Kennels is making sure our puppies don’t end up at the SPCA or abandoned. So, in the event that somehow it still doesn’t work out, we offer an adoption program. We have so far, in all cases, been able to find a home for previously placed puppies.

If you go out and browse some of our competitors, you will find most of them are brokers. First, none of them offer the warranty we offer, they won’t help find homes for any that are displaced, and they also don’t offer anything after the sale. It’s money for the puppy, see you later, and good luck. We find that approach offensive and it also leads to a negative perception of everyone in this business.

You may also notice the amount of information, resources and time we have put into our website…we offer care in the forms of great, high end foods and supplies, training documents, grooming, Pet Insurance, lifetime warranties, are here for you after the sale, and also have endeavored to provide you with the most possible fact based information to help you along your way.