AA Ridgewood Kennels II, Covid-19 Policy
Ridgewood Puppies and Pet Supplies
*Ridgewood’s Puppy Purchasing Procedures*
We are opening back up for visitations! These procedures will go into affect starting Sunday, July 11th!
Please read over this page in it’s entirety so you understand exactly how we operate and what to expect when purchasing a puppy with us!
After a long year of Covid quarantines, we are opening again, with puppies in the store for you to visit with! We want to first thank all our wonderful customers who went through 2020 and early 2021 with us. It was quite an adventure and you all were so cooperative and understanding. We so appreciate it! So we are open again, and there are puppies in store, that can be visited in person before purchase. Not ALL puppies on our website are available to be seen in store though, so please read this page as it explains our process!
Continued COVID precautions:
We ask that all customers wear a mask. All in store staff are fully vaccinated and may choose not to wear a mask. Staff vaccine cards will be displayed for proof of this. If you would also like to volunteer your vaccine card to go mask free that is your choice and we will abide by it. Otherwise, we ask that everyone continue to wear a mask.
Plexiglass barriers will remain in place at the counters for everyone’s health and peace of mind.
We ask that since you may be in the store with other customers that everyone practice social distancing. Staff will do the same.
Hand sanitizer will be provided and we ask that you use it often (it is mandatory if you are looking at multiple puppies to use hand sanitizer between each puppy).
The store is sanitized every evening at closing time and as often as possible during the day. Common areas like counter, play room fences, puppy room window, door knobs, will be sanitized frequently.
Puppies become available for deposit online when they are anywhere from 5-7 weeks old typically. We do not bring puppies to the store until they are 10 weeks old. They can legally leave mom at 8 weeks but they are much more ready for that transition a couple of weeks later. We have a gradual weaning process we go through with them to make it less stressful on them and therefore you when you pick them up! From 5-10 weeks old, puppies are available for deposit only. They cannot be visited through this time as they are going through that delicate process of bonding with mom, weaning from her and going through our socialization process which prepares them for the world. Once a puppy is ten weeks, if they have not yet found a home, they will be available in store for a deposit or same day purchase.
Each puppy’s individual page will list their availability. If their page says “in store,” they are of age and are in the store for visitations. If their page says “deposit only,” they are too young and are not available to be seen in person.
Scheduling & Visits:
Please be advised, appointments are encouraged but DO NOT reserve a puppy. Only Deposits will reserve a puppy.
All pickups for deposits made ahead of time will be scheduled ahead of time through email.
We do accept walk-ins for visitations with a puppy being held for you or if you are looking to pick out a puppy, however, we highly recommend making an appointment ahead of time. We are no longer doing private appointments but are using our good judgement for in store capacity. If you arrive and we are at capacity, you may be asked to wait outside, or to schedule an appointment for a later time. You can use our Live Chat or give us a call to schedule a visitation or selection visit ahead of time and this will ensure that when you arrive, you will be able to proceed right away.
To keep everything flowing smoothly and fair to other customers we do have time limits for certain appointments. For walk-ins/selection visits (when you are there to choose a puppy), we ask that clients be conscious of staff and other customer’s time. We know choosing a puppy is a big decision, just please remember our staff always have puppy’s needs to attend to as well as customers and they sometimes have to split their attention between several customers at once. We just ask that everyone is patient with everyone else and careful in their puppy selections in keeping your visitation only with puppies you are very interested in.
Pick up appointments are 45 minutes. We need about 10 minutes to go over your paperwork and payment, but the rest of the appointment if your time to ask questions, pick out supplies and get to know your puppy.
Visitations for a puppy that is being held for you are 20 minutes. This gives you some bonding time and gives your pup and much needed rest…they tire quickly at this age!
Please be sure to read our Deposit Terms on any puppy’s individual page as that explains how our deposits work. How long they will hold a puppy, what needs done if you want to switch puppies, etc. Deposits for puppies in store AND online only puppies can be placed in store, online or over the phone. Deposits are non-refundable but are transferrable in the first week OR during the period the puppy is still at the kennel with mom.
What to Expect After You Place a Deposit:
If you are placing a deposit on a puppy not yet in the store, you will be contacted shortly after through email to schedule your pick up appointment. If the date offered does not work for you, we can push the date back and hold the puppy longer, but we are not able to make the appointment sooner. We are still practicing social distancing at the kennels are not able to do extra photos and pictures of the puppies until they are in the store. Once a puppy is at the store, we can do some photos and videos, but we do have to limit it to once in awhile or it is all we’d be doing! Which we understand of course, we just have to make sure our focus stays on the pups care and we don’t get too wrapped up in getting cute videos for hours on end because of too many requests. A few days before your pick up appointment, we will be in touch through email to confirm the appointment. This email will have tons of details about the puppy and the appointment to help you feel better prepared for the big day!
We are offering DELIVERY again. Spots are very limited and will be scheduled at our discretion. Please visit our delivery page for costs and details on our delivery services.
Choosing a Puppy:
If you have any special needs/requirements of the puppy, like size for traveling or landlord purposes, shedding for allergy purposes, are expecting a certain personality, etc. PLEASE go over this with us as soon as possible. It is not fair to the puppy to tell us four days before pickup that you have allergy concerns when you did a deposit on a puppy that will shed after that puppy has been being held for you for a month. Ideally, you can use our Online Chat and we can steer you in the right direction breed-wise for your needs BEFORE you place a deposit. If you’ve done a deposit on a puppy that is not ideal for your requirements, it’s much easier to switch your deposit to another puppy right away than to do it just a day or two before he/she is supposed to go home with you.
If a staff member helped you in your choice before your deposit, please feel free to tell us that in your order notes! We love to give them the credit they deserve for their hard work in helping you find your perfect puppy!
Currently the pricing on puppies is being set by a fluctuating market that we have no control over. They go from modest to extreme and because of that it’s become impossible to give quotes on puppies that aren’t available right now. We are seeing a drop in prices, which we’re grateful for, as are most of you. We are accepting future deposits again, with the knowledge that until everything gets a little more back to normal, prices could fluctuate anywhere from $1400-$2600. Right now we have been able to reach an average of $2000 for pups…much more reasonable than a year ago!